/
buttons or any headline to show/hide more information.
AGREEMENT FOR USERS AND TRAVELERS
When you use this website, you agree to the following terms, and you agree to convey the contents of this Agreement to your traveling family members or companions:
1. Responsibility: Mahnken Enterprises Inc – dba MEI-Travel & Mouse Fan Travel™("We") act as an agent for the airlines, tour operators, cruiselines lodging providers, car-rental companies, ground operators, and any other suppliers of travel services shown on your itinerary .We are not responsible for the acts or omissions of such suppliers or their subcontractors or their failure to provide services, adhere to their own schedules, or honor their contracts.
2. Hazards: We have no special knowledge regarding foreign entry requirements, unsafe conditions: health hazards, weather hazards, supplier bankruptcies, or the suitabi1ity for disabled persons of any portion of any tour. For foreign entry requirements, go to http://travel.state.gov/travel_warnings.html. For State Depart travel advisories, go to http://travel.state.gov/travel_warnings.html. For foreign health requirements and dangers, go to http://www.cdc.gov/travel/index.htm. You hereby release us from any claims resulting in whole or in part from any problem covered in this paragraph and any other causes not within our control.
3. Limitation of Refunds: All airlines impose cancellation and change penalties up to 100% for many discount rickets. All tour operators, cruiselines, and some resort hotels impose cancellation and change penalties, too. Please view the applicable rules before you make your reservation.
4. Delays: Flight delays are very common today. If your flight is delayed far any reason, the airlines are not required by law to pay for your en route expenses, such as meals, hotels, taxis and phone calls.
5. Check Your Itinerary: As soon as you receive your booked itinerary, check it thoroughly to make sure it is correct as to dates, rimes, fares, and rates.
6. Reconfirmation: Schedule changes are quite common today. We urge you to re-check exact flight times prior to departure and prior to your return.
7. Package Trips: If you book a trip, we must collect the tour operator's or cruise line’s deposit when reservations are made. The amount of the deposit, the refund allowed, and the times for canceling vary according to the tour operator or cruise line. We do not endorse or recommend any particular tour operator or cruise line; our role is strictly limited to facilitating the booking. After you finish your booking, we will send you any agreement required by the travel services supplier, along with a request that you sign that agreement and return it to us. In the event of any inconsistency between that agreement and this agreement, the latter shall govern.
8. Charter Trips: If your package trip involves a charter flight, or if your vacation involves an air-on1y charter night, federal regulations require that you also sign the charter operator's participant agreement, which will be mailed to you. It is extremely important that you realize that, for charters:
a. Departure rimes (both going and returning) can change at the last minute. These delays legally can be as much as 48 hours (approximately two days late).
b. Your flight may be advertised as non-stop; however, the operator may legally change the routing and make intermediate stops at the last minute.
c. The charter operator may 1egally-substitute types of aircraft and even airline at the last minute. Charter aircraft are generally not as comfortable as the scheduled aircraft.
d. The charter operator generally takes no responsibility for baggage It is not unusual to have luggage misplaced.
e. Charter trips have very stiff cancellation penalties. No one plans a trip with the idea of canceling; however, sometimes that becomes necessary and you must understand what to expect or not to expect in the way of refunds.
f. Usually, no frequent flier miles are accrued.
g. Advance seat assignments are frequently not available.
9. Final Payment: For all vacation trips, you must have made full payment and a signed payment authorization/consumer disclosure form before we release the tickets or documents.
10. Non-Use of Coupons: In the event that you purchase a ticket or tickets containing flight coupons that you may or may not use, we do not guarantee that the airline will honor the ticket or rickets, and you agree to indemnify us against airline claims for the difference between the full fare for your actual itinerary and the value of the ticket that you purchased.
11. Foreign Currency: Currency rates quoted on this website are based on various publicly available sources. Rates are not verified as accurate, and actual rates may vary.
12. Information on Website: You agree not to use or authorize the use of this information for any purpose other than personal use, and not to engage or authorize anyone to engage in the resale, redistribution, and use of the inforn1ation on this website for commercial purposes. Third-party links and pointers are included solely for your convenience, and do not constitute any endorsement by us and/or our suppliers. any software that is on this website including HTML codes and software made available to download from this website ("Software") is our copyrighted work or the copyrighted work of our suppliers or 1icensors. are our trademarks. Other product and company names mentioned herein may be the trademarks of their respective owners.
Although every effort is made to ensure accurate information, MEI-Travel, Mouse Fan Travel and its agents/affiliates are not responsible for errors, typographical or otherwise, on its website.
13. Power of Attorney: As our client, you hereby appoint the us to be your attorneys-in-fact for the purpose of signing all documents necessary to purchase and issue airline tickets, tours, cruises, and hotel guarantees for late aniva1. You authorize any of the attorneys-in-fact to sign credit card authorizations for said purchases whenever any of them receives an Internet booking request reasonably believed to be from you or someone acting on your behalf, requesting those tickets be charged to this credit card account. Your agree that you will pay for all such purchases and will not hold us responsible for any of our actions pursuant to this power of attorney.
14. Exclusive Jurisdiction: All suits in connection with, or incident to, this Agreement shall be litigated, if at all, in the courts of the Country of United States, State of Washington, King County, to the exclusion other courts of any other state.
15. NO WARRANTIES: THE CONTENT, CODE, ACCESS, AND OTHER FEATURES OF THIS SITE ARE PROVIDED “AS IS”AND WITHOUT WARRENTIES OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRENTIES OF ACCURACY, RELIABILITY, MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ANY SUCH FEATURES WILL OPERATE UNITERUPTED OR IN AN ERROR-FREE FASHION, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. APPLICABLE LAW MAY NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCUSION MAY NOT APPLY TO YOU.
16. NO CONSEQUENTIAL DAMAGES: IN NO EVENT WILL WE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTAL DAMAGES, INCLUDING W1THOUT LJMITATION LOST PROFJTS AND COST OF PROCUREMENT OF SUBSTITUTE PRODUCTS, ARISING OUT OF YOUR USE OR INABILITY TO USE ANY CONTE'NT OR FEATURES, OR YOUR FAILURE TO ACCESS OR CLICK-THRU ACCESS ANY CONTENT OR FEATURES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.
PACKAGES
• All rates are subject to change until package is paid in full. After package is paid in full, rate is subject to change due to imposition of taxes or other charges of governmental authorities. All rates are in U.S. dollars.
• Everyone in the room must be on the same package, and, if anyone in the room is on a Plan Add-On, everyone in the room must be on the same Plan Add-On.
Booking Procedures
• Package reservations are not accepted until confirmed by confirmation number.
• Package features for all plans are subject to change and may be based on features available at time of arrival, not those in effect at time of booking. Documents will be delivered via express service for reservations made 14 days or less prior to arrival and will incur an additional $10 fee.
Payment Procedures
• A DEPOSIT of $200 per reservation plus the price of any promotional or published airfares must be received at time of booking or the reservation will be automatically canceled.
• FINAL PAYMENT is due in our office at least 45 days prior to guest arrival. Bookings made 45 days or less prior to arrival must be paid in full at time of booking.
Cancellation and Change fees
• For a cancellation made 44 to 6 days prior to arrival, there is an additional cancellation fee of $100 per package plus any cancellation fees assessed by hotels or other suppliers.
• For a cancellation made 5 days or less prior to arrival, there is an additional cancellation fee of $200 per package plus any cancellation fees by hotels or other suppliers. . In addition, with respect to Grand Gathering experiences, no refund will be given for cancellations made 5 days or less from the experience date. No refunds will be given to no-shows.
• For a change made 44 days or less prior to arrival or that results in a rate change, there is an additional change fee of $50 per package plus any change fees assessed by hotels or other suppliers.
• For changes, the change fees must be paid in addition to any increase in rate resulting from the change.
• In addition: If your air travel has been ticketed, there will be an additional cancellation or change fee per ticket equal to the cancellation or change fee assessed by the airline. Please note that (x) cancellation of a nonrefundable airfare results in a charge equal to the entire amount of the airfare and (y) cancellation of a refundable airfare must be made at least 1 business day prior to departure.
• Travel insurance is nonrefundable once deposit has been received. Upon any cancellation, the charge for travel insurance will be added to the other applicable cancellation fees.
• If you cancel, amounts paid, minus cancellation fees and other amounts owed, will be promptly refunded.
Change Procedure
• Changes affecting outbound flights or first night's accommodations must be made at least 6 business days prior to arrival. All existing documents must be returned to Walt Disney Travel Co., Inc. via overnight delivery service and revised documents will be delivered express at an additional cost of $10.
• Land portions of the booking cannot be cancelled without canceling the air reservations.
• Airlines/hotels/suppliers do not permit changes in certain situations.
Documents
• Documents will be mailed to the agency approximately 30 days prior to arrival (after receipt of final payment). Nonrefundable, promotional or published airfare tickets will be mailed immediately after payment of that component of your package. All applicable tickets and vouchers for land bookings, excluding car rental or transfer vouchers, will be picked up by the guest at the hotel at check-in.
Refunds
• No refunds will be made for unused admission tickets or features. Any refunds as a result of changes to the package must be requested in writing within 60 days after departure and will be assessed a $25 processing fee. All documents must be returned in order to process a refund. We reserve the right to make refunds in accordance with the method that payment was received.
• No air refunds will be made after travel has commenced or if a flight is missed/delayed.
ATTRACTION TICKETS
• Parks, restaurants, attractions and other recreation and entertainment are subject to change or cancellation without notice and may close temporarily due to refurbishing, capacity, inclement weather or special events and may otherwise change or be discontinued without notice and without liability to the owners of the Walt Disney World® Resort.
• Ticket media is not valid for special or premium events or other activities which are separately priced.
Travel Insurance
• Travel insurance in nonrefundable once deposit has been received. Upon any cancellation, the charge for the travel insurance will be added to the other applicable cancellation fees.
• For terms of policy, please visit your travel agent or www.disneyworld.com.
General Conditions and Responsibility
• Walt Disney Travel Co., Inc. shall at no time be liable or responsible in any way whatsoever for any loss, injury, or damage caused or arising in connection with any transportation, hotel or other services or products provided through Walt Disney Travel Co., Inc., or as a result of acts of God, acts of Government or other authorities, wars, civil disturbances, hijacks, thefts, or any circumstance beyond its control.
• Walt Disney Travel Co., Inc. reserves the right to decline, accept, or retain any guests as a participant in these packages at any time. If a package is cancelled by Walt Disney Travel Co., Inc., Walt Disney Travel Co., Inc. shall have no responsibility beyond the refund of all monies paid by the guest or guests' agent, as the case may be, to Walt Disney Travel Co., Inc.
• The terms and conditions of any transportation services provided by airlines shall be as represented by the airlines.
• Name changes are not permitted; reservations and package components are non-transferable.
• Terms and conditions are subject to change by Walt Disney Travel Co., Inc. without notice
RESERVATION INFORMATION
• All guests' full, legal names and children's ages are required at time of booking.
AIR ITINERARY
• Flight schedules are not guaranteed. Walt Disney Travel Co., Inc. shall not be responsible for any airline schedule changes, delays, cancellations, or the airlines' inability to perform, including as a result of airline bankruptcy or liquidation. Passengers are responsible for reconfirming all flights. Seat assignments are not guaranteed. If seat selection is unavailable through the Walt Disney Travel Co., Inc., seats will be assigned at airport check-in. Juniors and children must fly with an adult on the same itinerary and reservation. At this time, a government-issued photo identification is required for all air passengers 18 years and older.
MISCELLANEOUS
Check-In / Check-Out
Check-in time is typically between 3 and 4 p.m., and check-out time is normally between 11 a.m. and 12 noon. (During peak periods, check-in may be delayed one to two hours.) Most hotels will store luggage for guests arriving before check-in time and/or departing after check-out time.
ALAMO RENT-A-CAR
• Voucher must be presented at the rental counter at time of rental.
• Renter must be at least least 21 years of age, an underage fee of $25 per day will apply for renters 21 - 24 years and will be assessed at the rental counter.
• Renter must present a valid driver's license and an major credit card in his or her name, other standard rental qualifications may apply. Cash customers are required to leave a deposit.
• Car must be rented for a minimum of 2 consecutive 24-hour periods. Car rental includes unlimited mileage.
• Drop off charges may apply if the vehicle is returned outside the state of Florida. Drop off charges may also apply if the vehicle is returned in Key West. Drop off charge is payable at the time of rental.
• Additional days, Additional Driver Fee, Loss Damage Waiver, Supplemental Liability Insurance, Personal Accident/Personal Effects Coverage, gasoline, optional refueling service and any other charges are extra.
• Car rental company requires that child restraint seats must be used for children up to age 5. Child restraint seats must be requested at the time of booking for an additional charge. Seat belts should be used by all passengers.
• Other terms and conditions may apply.
ROOM ONLY
Deposit Requirements
A credit card deposit must be received at time of booking or the reservation will be automatically cancelled.
Cancellation Policy
In order to receive a full refund of your deposit, notification of cancellation must be received at least 6 days prior to your arrival date.
Rate Revisions
Room rates are guaranteed as long as your reservation is not changed.
Please Note the Following
AIR TRANSPORTATION: Airfares are available to California with all Walt Disney Travel Co., Inc. ("WDTC") hotel packages. WDTC will issue all tickets and all passengers must fly on roundtrip flights. No air refunds will be made after travel has commenced or if a flight is missed/delayed. Airfares are guaranteed upon receipt of payment in full. This applies to the base airfare only and does not apply to airline/airport taxes, surcharges or passenger facility charges. Once payment is received, cancellation and/or change fees, as applicable, will be assessed.
PACKAGE PRICES: All information and reservations are subject to availability and change without notice. Prices include charges for planning, servicing and operating packages. Rates are confirmed at the time of reservation except when a mistake in package pricing has been made. All WDTC vacation packages are valid for arrival January 4, 2005 through January 2, 2006. When package rooms are fully booked, additional room types are available and may be substituted for an additional cost. Groups and/or individuals attending conventions may not use hotel rates published in this brochure. Package price is not guaranteed if changes are made after the reservation has been made, and price is subject to change at any time due to imposition of taxes or other charges of governmental authorities. All passenger's full, legal names and children's ages are required at time of booking. Name changes are not permitted; reservations are non-transferable.
RESORT FEE: The Disneyland® Resort Hotels - Disney's Paradise Pier®, Disneyland® Hotel and Disney's Grand Californian Hotel®, include a daily resort fee which covers self-parking for overnight guests (one vehicle per room), complimentary local telephone service and access connections from in-room telephones, and unlimited fitness center usage.
COSTS NOT INCLUDED: Parking (self and valet), as applicable, in-room incidentals (i.e., movies, games and honor bar), gratuities, laundry, telephone calls, beverages, meals, sightseeing, services and other expenses not listed as part of the package features are not included in the rates.
DEPOSIT AND FINAL PAYMENT: WDTC reserves the right to cancel without notice when deposit and/or final payment is not received by the due date. WDTC accepts Visa, and select credit cards, check or money order as payment. To confirm a booking and avoid automatic cancellation, all payments must be received in the office when due as described below:
• " If a booking is made 40 or more days prior to departure date, a deposit of $200 per package is due within ten (10) days after booking is made. For bookings that include air transportation with promotional or published airfare, a deposit of $200 plus the cost of the airfare and optional insurance are due at the time of booking. (A $100 cancellation/change fee applies once deposit or full payment has been paid). Balance of payment must be received no later than 30 days prior to date of arrival.
• If a booking is made 14 to 30 days prior to arrival date, full payment is due at the time of booking.
• If a booking is made within 14 days of arrival date, full payment is due at time of booking and a $10 non-refundable processing fee is assessed.
ADVANCE RESERVATIONS: Advance reservation requests will be accepted up to the following days prior to arrival date:
• Land packages - 3 days
• Air-inclusive packages - 8 days*
*Minimum ticketing requirements vary by airline.
Saturday, Sunday, and US legal holidays are not considered business days. Advance reservation requirements may be more restrictive for international addresses. For packages including air made 7 days or less prior to arrival date, air flights will be issued electronically and available for pick up at airport check-in.
LUGGAGE: No responsibility is accepted for loss of or damage to luggage or any belongings while in the custody of any airline, bus company, hotel or other third parties. Insurance is strongly recommended.
TRAVEL DOCUMENTS: Travel documents are sent via Federal Express to the address provided at the time of booking. Signature required upon delivery. For reservations booked and paid at 7 days or less prior to arrival date, travel documents will be delivered to host hotel. All travel documents are issued subject to the terms and conditions specified by the service provider. WDTC is not responsible for lost or stolen documents.
LAND CANCELLATION/CHANGE FEES: A fee is assessed each time a change and/or cancellation is made. The cancellation/change fees are per reservation and are as follows:
• 30+ days prior to scheduled arrival a $100 cancellation fee applies once deposit or full payment has been paid
• 29-6 days prior to scheduled arrival.....$200 cancellation fee applies
• 5-0 days prior to arrival.....$250 cancellation fee applies plus all applicable fees.
Cancellation/change fees may be reimbursed if appropriate insurance is purchased on or before final payment date.
AIR CANCELLATION/CHANGE FEES: Per person cancellation/change fees on the air portion of your reservation will be assessed based on the airfare type booked for your flight arrangements. Fees vary by airline and airfares are 100% non-refundable, non-transferrable, and non-changeable once ticketed. Please note that with some airfare types, a change of destination, travel dates, passenger name, or class of service is considered a cancellation and/or change and will incur applicable cancellation/change fees plus additional cost in airfare. Please be sure to verify all applicable airfare cancellation/change fees at the time of booking. Rates and airline schedules are subject to change without notice. If cancellations/flight delays occur, compensation, if any, is the sole responsibility of the airline. Cancellation/change penalties may be reimbursed for covered reasons only if appropriate insurance is purchased on or before final payment date.
NO SHOWS ARE NONREFUNDABLE: Failure to check in to the hotel on the scheduled arrival date or to utilize your travel package without providing prior notice of cancellation or change is assessed fees equivalent to 100% of package price.
REFUNDS FOR UNUSED SERVICES: Tour vouchers or any unused package components including, but not limited to, admission tickets are not exchangeable or refundable.
HOTEL ACCOMMODATIONS: It is standard policy with hotel rooms that check-in time is 4:00 p.m. and checkout time is 11:00 am and may vary by hotel. Hotels may require a security/incidental/phone cash deposit or credit card imprint upon check-in.
Standard rooms may be located anywhere within the hotel and are subject to availability at check-in. Specific room requests including room type, smoking, adjacent, connecting, and exact locations are on a request basis only and are subject to availability.
The maximum occupancy is a combination of adults and children per room using existing bedding and varies by property. Extra bedding may be requested at time of reservation or at hotel check-in and is subject to availability. Extra bedding types vary by property and are defined as a rollaway, daybed, chair-bed, sofa bed and/or sleeping bag. A fee plus tax may apply and is payable directly to the hotel at the time of checkout.
Some properties, including, but not limited to, Disney's Grand Californian Hotel®, are designated non-smoking hotels.
GUESTS WITH DISABILITIES: All Guests requiring special or additional physical assistance or accommodations for their travel and/or hotel stay must contact WDTC and their travel and hotel providers directly prior to booking their travel plans to get specific information regarding availability, restrictions and advance reservation notice requirements for such physical assistance and/or accommodations. All special and additional physical assistance and accommodations from the travel and hotel providers are subject to availability and other restrictions may apply.
ATTRACTION TICKET INFORMATION: The Disneyland® Resort Park-Hopper® Ticket and the Disneyland® Resort Park Hopper® Bonus ticket entitles Guests to admittance to both Disneyland® park and Disney's California Adventure™ park over the specified number of days on such ticket, including visits to both parks on the same day. These tickets expire 13 days after first use or on the expiration date on such ticket, whichever occurs first. Each day of use of a ticket constitutes one full day of use. Ticket media is not valid for special events requiring a separate admission charge or special events that are not open to the general public. Use of or participation in certain activities/events in the Disneyland® Resort may require the payment of additional charges. All information, hotel amenities, features of tickets, offers, events, age ranges, services, attractions, restaurants and entertainment are subject to change without notice and may otherwise close or be discontinued without notice and without liability to the owners of the Disneyland® Resort.
PACKAGE CHANGES: WDTC continuously strives to maintain and provide excellent vacation programs for your enjoyment and convenience. We reserve the right to vary package inclusions, itineraries, options and in some cases, hotels if necessary.
PACKAGE CONCERNS: Any concerns or requests regarding your WDTC travel package must be submitted to Walt Disney Travel Company in writing within 6 months after travel has been completed.
RESPONSIBILITIES: WDTC shall at no time be liable or responsible in any way whatsoever for any loss, injury or damage however caused or arising in connection with any transportation, hotel, or other services or products purchased or provided through WDTC or as a result of acts of God, acts of government and/or other authorities, wars, civil disturbances (including acts of terrorism), hijacks, thefts, computer viruses, or any other circumstances beyond WDTC's control. WDTC and its agents shall not be responsible for loss (including, but not limited to, theft) or damage to baggage or for lost or stolen tickets.
Travel and/or baggage insurance is recommended. WDTC reserves the right to decline, accept or retain any Guests as a participant in these packages at any time. Under no circumstances, including cancellation, will WDTC have any responsibility or liability to any person or entity beyond the refund of all monies paid to WDTC, less any cancellation fees and any charges retained by the providers of transportation services, hotel rooms and/or other services and/or products.
GOVERNING LAW: Payment of a reservation package constitutes consent to all provisions, conditions and general information contained in this brochure. All terms and conditions are governed by California law without regard to conflict of law principles. Any legal proceedings shall be brought only in a state or federal court in Orange County, California for trial without a jury.
Ticket/Cruise Contract
Your ticket is the Cruise Contract which is enclosed in every document package. You will receive this package within 28 days of sailing. Carefully read your Cruise Contract, as it contains important terms and conditions which govern your cruise vacation. It must be signed by all Guests upon check-in at a Walt Disney World® hotel or prior to embarkation at the Disney Cruise Line® Terminal. In the event of conflict between the terms and conditions contained in the Cruise Contract, these Terms and Conditions, the terms of any Disney Cruise Line advertisement or offer, and the oral or written representations of any Disney Cruise Line representative, the terms and conditions contained in the Cruise Contract shall control.
Minors
Minors under the age of 18 not traveling with a parent or legal guardian must be accompanied by an adult over the age of 21 in the same stateroom. The parent or guardian of any minor not traveling with a parent or guardian must appoint an adult to have custody and control over the minor and to contract on their behalf in connection with the Disney Cruise Line vacation. An appointment form is enclosed in every document package and must be signed by parent or legal guardian prior to embarkation at the Disney Cruise Line Terminal. After 9:00 p.m. Beat Street and Route 66 are restricted to Guests 18 years and older.
Baggage, Valuables and Other Possessions
Each Guest may bring aboard the ship a reasonable amount of clothing and personal effects without charge, not to exceed two bags per person. All Guest baggage must be stored in the Guest's stateroom and must be labeled with the Disney Cruise Line baggage tag. Dangerous or illegal articles such as weapons, explosives, oxygen, combustible substances or nonprescription controlled substances may not be brought to the Walt Disney World Resort or taken aboard the ship. Any such items shall be surrendered to the Master of the vessel at embarkation, and may be disposed of at the sole discretion of the Master. You should retain valuables such as cash, negotiable securities or other financial instruments, gold, silverware, jewelry, ornaments, works of art, photographic/video/audio equipment or supplies, laptop computers, cellular phones or other valuables in your personal control as Disney Cruise Line is not responsible for damage to or loss of these items.
Deposit/Payment Information
A deposit is required to confirm a reservation. Deposit amount will be determined at time of booking. Vacation and cruise packages are subject to cancellation if full deposit is not received in our office within the option period specified at time of booking. Final payment in the form of a check or credit card (Visa®, MasterCard®, American Express®, Discover® Card, Diners Club®, Japanese Credit Bureau or Disney's Visa® Credit Card) must be received on the date determined at the time of booking. Payment policy for group travel may vary. Please contact your Travel Agent for complete details.
Cancellations/Refunds
Cancellations must be made by telephone or in writing. Changes to the vacation commencement date or changes of Guest names will be considered cancellations. If the cancellation request is received 90 days or more days prior to vacation commencement date for Category 1 through 3 or 75 days or more prior to vacation commencement date for Category 4 through 12, 100% of the amount of the vacation price paid will be refunded. Cancellation requests received less than 90 days prior to the vacation commencement date for Category 1 through 3 or less than 75 days prior to the vacation commencement date for Category 4 through 12 will be assessed cancellation fees as follows, regardless of resale of stateroom or hotel room.
• 89-45 days prior to vacation commencement date (Category 1 through 3), deposit amount per Guest
• 74-45 days prior to vacation commencement date (Category 4 through 12), deposit amount per Guest
• 44-8 days prior to vacation commencement date, 50% of vacation price per Guest
• 7 days or less prior to vacation commencement date, no refund
No refunds will be made in the event of interruption or cancellation by the Guest after vacation commencement date. All appropriate refunds will be made directly to the Guest’s credit card account or through the Guest’s Travel Agent if the reservation is made through a Travel Agent. Disney Cruise Vacations is not responsible for the receipt of refund monies by Guests from their Travel Agents. All travel documents including airline tickets must be returned before refund processing can begin. Certain Travel Agents may withhold an agency cancellation fee. Disney Cruise Line reserves the right to restrict any changes to a reservation. All changes are subject to availability. Please note that changes made to overall party size may result in a change to the rate. For your peace of mind, we recommend the purchase of the Vacation Protection Plan. Insurance is not in effect until final vacation payment is made. Premiums for the Vacation Protection Plan must be paid by the final payment due date.
Service Fees
Any changes or cancellations to your cruise vacation or Disney Cruise Line air arrangements may be subject to additional fees including, but not limited to, service fees for documents. Please consult your Travel Agent or Disney Cruise Vacations for further details.
Claims/Notice Requirements/Time Limits
No claim for delay, detention, personal injury, illness, emotional distress or death of a Guest, or for loss of or damage to any property of a Guest, may be brought against Disney Cruise Line unless written notice of such claim is provided to Disney Cruise Line within six (6) months after the date of the event upon which such claim is based (within 30 days after the termination of the cruise for a claim of property loss or damage); and no legal action may be brought against Disney Cruise Line for delay, detention, personal injury, illness, emotional distress or death of a Guest, or for loss of or damage to any property of a Guest, unless such legal action shall be commenced within one (1) year after the date of the event upon which such claim is based (within one (1) year after the termination of the cruise for a claim for property loss or damage), and legal process relating to such action is served on Disney Cruise Line within 120 days after filing, notwithstanding any provision of law of any state, territory, possession or country to the contrary. All legal actions arising out of or relating to a Disney Cruise Line vacation shall be brought, if at all, and maintained exclusively in and before any court of competent jurisdiction located in Brevard County, Florida, to the exclusion of courts located in any other county, state, country, territory or possession whatsoever. The only exception to this choice of forum is when and if Disney Cruise Line asserts a petition for exoneration from or limitation of liability. Disney Cruise Line liability for loss of or damage to property of any Guest is limited to the amount of $300 per Guest per voyage, unless upon embarkation a Guest declares the true value of the property in writing and pays 5% of the true value declared in excess of $300 to Disney Cruise Line, in which case Disney Cruise Line liability will be limited to the true value declared not to exceed $5,000. All settlements will be made based on actual cash value (replacement cost, less depreciation) up to the U.S. $300/$5,000 limits to Disney Cruise Line liability. Losses due to ordinary wear and tear, perils of the sea and acts of God are not reimbursable. Disney Cruise Line provides an in-room safe for your convenience; however, Disney Cruise Line shall in no event be liable for the loss of or damage to cash, negotiable securities, gold, silverware, jewelry, ornaments, works of art, photographic/video/audio equipment or supplies, laptop computers, cellular phones or other valuables unless the same have been deposited with the Master or other designated representative who issued a written receipt therefor. In the event of such deposit, Disney Cruise Line liability for loss or damage thereof shall be limited as otherwise provided in this paragraph. Additional coverage may be purchased through the Vacation Protection Plan which is provided through World Access Service Corporation.
Walt Disney World Resort Check-In; Ship Embarkation
Check-in time for Walt Disney World® Resort hotels is normally after 4:00 p.m. For Guests arriving early, luggage arrangements can be made so Guests can visit Theme Parks or enjoy Resort amenities. It is recommended that necessary items including: proof of citizenship, valuables, medications (in their original containers) and any other personal items or other items required for check-in or embarkation be packed in your day bag. Walt Disney World Resort check-out time is normally before 11:00 a.m. Ship's embarkation begins at 1:00 p.m. Guests are required to be on board the ship at least one hour before scheduled sailing time.
Included in Vacation Fare
Cruise vacation fares include shipboard accommodations on a per-Guest basis, and all meals and entertainment as provided on board the vessel. For 7-Night Land and Sea Vacation Packages, the fare also includes Resort accommodations, unlimited admission to all Walt Disney World Theme Parks and attractions, except where separately priced, and unlimited use of the Walt Disney World transportation system for the length of the Resort stay. For parties reserving a Category 1 or 2 suite for more than 5 Guests, an additional Walt Disney World Resort hotel room will be required at additional cost.
Excluded from Vacation Fare
The Resort portion of the fare does not include meals, beverages, or any other item of a personal nature. The cruise portion of the fare does not include shore excursions (including excursions to St. John), sightseeing or meals ashore in the ports of call, gratuities, alcoholic beverages, soft drinks, bottled water, laundry or valet services, or any other items not specifically included. The fare also does not include airfare, ground or baggage transfers or Government Taxes and Fees, which consist of all taxes and fees imposed by U.S. and foreign governmental and quasi-governmental authorities, including without limitation U.S. Customs and Immigration fees, ship passengers international departure tax, airport passenger facility charge, flight segment fees, international arrival and departure taxes, and sales, use and excise taxes.
Theme Park Admission
For Guests who purchase a 7-Night Land and Sea Vacation Package, all applicable admission media will be provided at the front desk of their Walt Disney World Resort upon check-in. Admissions for the Magic Kingdom® Park, Epcot®, Disney-MGM Studios, Disney’s Animal Kingdom® Theme Park, Blizzard Beach, Typhoon Lagoon, Downtown Disney® Pleasure Island, and DisneyQuest® Indoor Interactive Theme Park are valid from the day of Resort check-in through the day of Resort check-out. Admission media are not valid for special ticket events or separately priced attractions. The type and features of admission media are subject to change.
Cruise Health Considerations
By boarding the Disney Magic® or Disney Wonder® Guests represent themselves as physically and otherwise fit to travel. If you have a medical condition which requires you to take prescription medication or may require you to obtain medical care during the course of your cruise vacation, please consult with your personal physician prior to traveling. For your convenience, a physician and nurse are on call 24 hours a day to provide basic medical services. The physician and nurse are not employees or representatives of Disney Cruise Line and will charge their prevailing fees for services provided at your request. Decisions regarding medical care and treatment are personal and confidential and as such are strictly between the Guest and physician and nurse. Disney Cruise Line is not liable for any death, personal injury, illness or emotional distress caused by reason of any treatment, diagnosis, advice, examination, prescription or other service provided by such medical personnel or by the failure of such medical personnel to provide any treatment, diagnosis, advice, examination, prescription or other service. The ship's Master has the right at any time to require any Guest to disembark for medical reasons, and compliance is mandatory. For your peace of mind, we recommend the purchase of the Vacation Protection Plan. Insurance is not in effect until final vacation payment is made. Payment must be made at least 60 days prior to vacation commencement date.
Holiday Shopping
Retail establishments in destination ports may be closed for certain holidays.
Right to Change Itinerary/Detention
Disney Cruise Line may in its sole discretion and without prior notice change, substitute, postpone, cancel or deviate from any scheduled sailing, itinerary or call at any port, and may substitute another vessel for the ship, and shall not be liable for any loss or damage incurred by a Guest as a result of any such change, substitution, postponement, cancellation or deviation. The Guest shall pay any and all expenses incurred if a Guest is detained on board ship or elsewhere at any stage of a voyage because of quarantine, port regulations, prevailing applicable law, illness or other cause.
Passenger Services Act
The United States Passenger Services Act requires Disney Cruise Line to embark and disembark its Guests at the same U.S. port. Therefore, we regret that we are unable to allow Guests to board in our first Western Caribbean port of call, Key West.
Group Travel
Policies for group travel may vary. Please contact your Travel Agent for specifics.
Pets
No animals are allowed on board the ships except for service animals.
Refusal of Passage
Disney Cruise Line may refuse to transport or may disembark at any port any Guest who may be suffering from a contagious or infectious disease, ill health or whose presence in the opinion of the Master may be detrimental to the comfort or safety of other Guests or the crew, or who, in the Master's opinion, might be excluded from landing at destination by Immigration or other governmental authorities. In such cases the Guest shall not be entitled to any refund of fare or compensation whatsoever. Women who have entered their 24th week of pregnancy as of their embarkation date will be refused passage due to safety concerns. Neither a physician's medical statement nor a waiver of liability will be accepted. In addition, Disney Cruise Line cannot be held responsible or liable for any complications relating to pregnancy at any stage. Infants under 12 weeks old will not be allowed to travel aboard Disney Cruise Line ships.
Stateroom Occupancy
Occupancy of stateroom on board the ships is limited to the number of berths in that stateroom. Disney Cruise Line reserves the right to limit the number of berths and single staterooms sold.
Ships' Registry
Ships' Registry: The Bahamas.
Transfer Information
For Guests who purchase the Disney Cruise Vacations Air Program, ground and baggage transfers are included in your vacation package to and from the Walt Disney World® Resort (if 7-Night Land and Sea Vacation has been purchased), Port Canaveral and a Central Florida airport. Guests who make their own air arrangements may purchase ground and baggage transfers from Disney Cruise Vacations, which transfers include transportation between the Walt Disney World Resort (if 7-Night Land and Sea Vacation has been purchased), Port Canaveral and a Central Florida airport. Please note that those Guests who do not purchase the Disney Cruise Vacations Air Program or ground transfers from Disney Cruise Vacations are responsible for all ground and baggage transportation to and from the airport, Port Canaveral and their Walt Disney World hotel, if applicable. We recommend that you allow a minimum of four hours at the beginning and end of your cruise for travel time, customs clearances and security checks at Port Canaveral and the airport.
Terms Subject to Change
Disney Cruise Vacations reserves the right to change all prices and other terms and conditions which appear on this website without prior notice. Price changes will not affect bookings with paid deposit or timely final payment, except where the increase results from increases in Government Taxes and Fees.
Single Occupancy Rates
Single occupancy fares are available upon request, subject to availability. Guests booking categories 4 through 12 will be charged 175% of the package price. Guests booking categories 1 through 3 will be charged 200% of the package price.
Smoking/Non-Smoking Policy
For the comfort and enjoyment of our Guests, Disney Magic® and Disney Wonder® have been primarily designated as non-smoking ships. However, we recognize that some of our Guests smoke. Therefore, to provide an onboard atmosphere that also satisfies smokers, we have designated smoking areas in many of our lounges and on all open-air decks and private verandahs. All staterooms are non-smoking. Disney Cruise Line requests that all Guests observe the non-smoking areas and refrain from smoking pipes and/or cigars in any of the public areas. These requests are made to provide a comfortable shipboard living atmosphere for everyone.
Vacation Providers
Magical Cruise Company, Limited (doing business as Disney Cruise Line - Registered Office: 3 Queen Caroline Street, Hammersmith, London, W6 9PE, England), DCL Island Development, Ltd., and Disney Cruise Vacations are each separate entities and are indirect subsidiaries of The Walt Disney Company. Disney Cruise Line is the operator of the Disney Magic and Disney Wonder ships. DCL Island Development, Ltd. is the operator and provider of facilities on Disney's Castaway Cay. Disney Cruise Vacations acts as the sales agent for Disney Cruise Line in booking or confirming arrangements for passage on the Disney Magic and the Disney Wonder. All arrangements made for or by Guests for: (a) air or ground transportation or travel; (b) shore excursions; (c) tours; (d) restaurants; or (e) other similar activities or services, are made solely for Guests' convenience and are at Guests' risk. The providers of such activities and services are independent contractors and are not acting as agents or representatives of Disney Cruise Vacations or Disney Cruise Line. Neither Disney Cruise Vacations nor Disney Cruise Line shall be liable or responsible in any way for any death, personal injury, illness or emotional distress occasioned by any Guest, or for loss of or damage to any Guest's property, which arises by reason of any act or omission by providers of air or ground transportation, shore excursions, tours, restaurants, hotels, theme parks or other similar services or activities. In booking or confirming arrangements for theme parks, entertainment and other services at the Walt Disney World Resort, as well as hotels, Disney Cruise Vacations acts as a purchaser/reseller of such accommodations, services and activities. Disney Cruise Vacations shall not be liable or responsible in any way for any act or omission arising from or in connection with such accommodations, services or activities. The liability of the provider of such accommodations, services and activities may be governed by and determined in accordance with limitations contained in applicable tariffs, laws, conventions or contracts governing a Guest's relationship with such provider. All concessionaires and their employees operating on the Disney Magic and the Disney Wonder, including without limitation the fitness center, spa, hair salon, laundry, internet cafe and photo shop are independent contractors and Disney Cruise Line is not responsible for any such parties' acts or omissions in providing any goods or services to Guests.
Walt Disney World Resort Room Location
At Walt Disney World Resort hotels, adjacent rooms, connecting rooms, specific room location and types of rooms or bedding are on a request basis only and are subject to availability at the time of check-in. These requests may result in additional charges to be paid directly to the Resort. Rollaways and cribs are available at selected Walt Disney World Resort hotels on a request basis for an additional charge, subject to availability.
Perishables
Coolers are not permitted except if needed for medications, baby food, or items related to dietary constraints. Coolers containing personal items (e.g. soda or snacks) may NOT be brought on board. Homemade, pre-cooked or other perishable items plus any open snack containers will not be allowed to be brought on board. We regret that we are unable to provide food preparation, refrigeration or storage on board for personal food or beverage items.
Guests with Disabilities / Wheelchair-Accessible Staterooms
Disney Cruise Line offers accessible staterooms and suites, equipped for Guests with disabilities. Features include: ramped bathroom thresholds, open bed frames, added phones in the bathroom/nightstand, bathroom and shower handrails, fold-down shower seats, hand-held shower heads, and lowered towel and closet bars. Note: Guests ,requiring a wheelchair throughout their cruise must make provisions for the use of that wheelchair prior to the cruise.
Guests with Disabilities / Additional Services
Transfer tiers are provided at one of our feature pools. Sand wheelchairs are available at Castaway Cay. Wheelchair-accessible restrooms are available in the shipboard common areas. Assistive Listening Systems are available in the main theaters. Closed captioning is available for stateroom televisions and selected onboard video monitors. Sign language interpretation is available for live performances on designated cruise dates. Stateroom Communication Kits containing door knock and phone alerts, phone amplifier, bed shaker notification, a strobe light smoke detector, and a Text Typewriter (TTY) are available.
Guests with Disabilities / Accommodations
If you would like to receive additional information or request accommodations for Guests with disabilities, please discuss your needs with your agent at the time of booking.
Please note that travelers to and from certain destinations in the Western Hemisphere, as well as international destinations, will be required to have a passport or other secure, accepted document to enter or re-enter the United States and must provide the cruise line with passport numbers 75 days before your vacation starts. Please ask your Vacation Planner about the specific proceedure for your particular cruise line.
How to Get a Passport
Please visit the U.S. Department of State website at http://travel.state.gov/ or call the U.S. National Passport Information Center at 877-4USA-PPT for more information.
|
© 2005-2008 - Mahnken Enterprises, Inc. All Rights Reserved As to Disney artwork, logos and properties: © Disney - Ship Registry: The Bahamas 8q0.004 |
|